Dishwasher Troubleshooting

Click on the appliance problem you’re having to expand the answer.

Spotting and filming on dishes in dishwasher

Use liquid rinse aid. This will help to eliminate spotting and filming. Keep the rinse aid dispenser filled.

Use Jet-Dry Rinse Agent to remove the mineral residue that creates water spots and film on dishes, and begin enjoying spot-free table ready dishes after every wash.

Use fresh dishwasher detergents only.

Have a qualified person raise the water heater thermostat setting. For best results, water should be 120oF as it enters the dishwasher

My dishwasher is leaking

If the water temperature is higher than 160oF, lower the water heater thermostat setting to 120oF. If extremely high-temperature water is used, water tends to leak at the very beginning of the cycle in a cold dishwasher.

Make sure the dishwasher is level. The dishwasher must be supported by the leveling legs and rear wheels and must be flat on the floor.

Check for oversudsing, which may appear as a leak from the corners. Make sure proper detergent is being used. Only use automatic dish soap.

If no dishes were in the lower rack, the dishwasher may leak because of the spray directly hitting the door.

My dishwasher is not draining

Make sure the door is completely closed and latched.

Check the drain hose for kinks or wear. Replace the hose if it is kinked or damaged.

If the sink is not draining well, a plumber may need to be contacted. Most dishwashers connect to the sink drain. If the sink drain is clogged, the dishwasher can’t pump out water.

For many dishwashers, the drain hose is connected to the disposal and the knockout plug must be removed from the disposal inlet. Run the disposal to clear the drain system.

Dishwasher will not start

Make sure the door is completely closed and latched. Check for obstructions (spoons, etc.) interfering with the door operation. A lower dish rack that is installed backward will also cause incomplete door closure.

Check your household electrical box to see if a fuse has blown or if the circuit breaker has tripped. If the unit has a plug-in power cord, make sure it is plugged in. Make sure the ground fault interruptor (GFI) on countertop is not tripped.

Make sure that the water shutoff valve is turned on.

The motor may have stopped due to an overload. If this is the case, the motor will automatically reset itself within 5-10 minutes.

Cleaning and Caring for Stainless Steel Surfaces

Wash surfaces with warm, soapy water using liquid detergent or an all-purpose cleaner and a nonabrasive sponge. Always rub evenly in the direction of the grain.

Rinse with clean water and dry with a soft, lint-free cloth.

Use a clean, dry towel to polish the surface in the direction of the grain until it shines.

IMPORTANT: To avoid damage to the finish, do not use soap-filled scouring pads, abrasive or harsh cleaners, any cleaning product containing chlorine bleach, steel-wool pads, gritty wash cloths or certain paper towels.

Why Choose Yale?

5-Year Warranty

on purchased replacement parts

$50 Store Credit

if we cannot repair your appliance

Flat Rate Repairs

from the New England Flat Rate Repair Guide

30-Day Warranty

on labor

In-Stock Parts

for every brand we service

Factory Trained

Professionals, CORI Certified

Yale Appliance is the largest independent appliance repair specialist in New England!


“…we purchased our Thermadore double ovens in 2001…2006 we lost the main printed circuit board. This happened 1 month after the oven went off the 5 year warranty. Yale electric stepped up to the plate, contacted the manufacturer, and made sure we were not charged for the part.”

(Ed M., Braintree, MA)

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