Refrigerator Troubleshooting

Click on the appliance problem you’re having to expand the answer.

Water Dispenser Not Working

If the refrigerator was recently installed, be sure that it is connected to a water supply and the shutoff valve is turned on. Also confirm water flow through the valve. The 1/4” water supply line should deliver at least 9 ounces of water in 5 seconds. If not, the water pressure is low.

A kinked water supply line will reduce water flow. Make sure the water supply line is not kinked. Connecting a refrigerator to a reverse-osmosis system could lower the water pressure to the refrigerator, which will result in reduced flow to the dispenser. The water pressure to the reverse-osmosis system should be at least 40-60 psi (275-414 kPa)

Make sure the dispenser is not locked. Some models have a lock feature that deactivates the dispenser levers and control buttons. The lock button is on the dispenser front cover. This feature controls unintentional dispensing during cleaning. Press the Unlock or Locked button to reactivate the dispenser levers and allow dispenser function. You may need to hold the button for 2 to 3 seconds.

If there has been a recent power outage or the power supply has been off for more than one hour, the power outage indicator (on some models) will disable the dispenser function. The dispenser display will read “PF” to indicate power failure. To use the dispenser, press and hold the “Reset” button for 3 seconds until you hear the beeps.

A clogged or incorrectly installed water filter will reduce the water flow to the water dispenser. Check for a problem with the filter by removing the filter and operating the dispenser. If water begins to flow, then the filter is either clogged or incorrectly installed. A clogged filter will need to be replaced.

Ice Dispenser Not Working

If your refrigerator was recently installed, wait 24 hours for the refrigerator to completely cool.

If your refrigerator is equipped with a Cooling On/Off feature, make sure the Cooling is turned On.

Your refrigerator should not be placed where temperatures will exceed 110°F (43°C) or drop below 55°F (13°C).

For your convenience, your temperature controls are preset at the factory to “mid-settings” which should be correct for normal household use. However, the controls may need to be adjusted. If so, adjust the temperature one setting colder and wait 24 hours for the temperature of the refrigerator or freezer and contents to cool. Repeat this activity until the desired temperature is reached.

Refrigerator or Freezer Not Cold Enough

If the refrigerator is getting power, the refrigerator compartment light should come on when the door is open. If the refrigerator compartment light does not come on, check the following:

  • Check that the refrigerator is plugged into a grounded 3-prong outlet.
  • Check the outlet. Does anything work using that outlet?
  • Check that the circuit breaker is not tripped or that the fuse is not blown.
  • Interior lights on some models will turn off if the door is left open for more than 10 minutes. Close and reopen the door to check if the light comes back on.

If the refrigerator compartment light does come on but the refrigerator is not cooling, make sure the Cooling control is turned on.

Refrigerator not operating

If the refrigerator is getting power, the refrigerator compartment light should come on when the door is open. If the refrigerator compartment light does not come on, check the following:

  • Check that the refrigerator is plugged into a grounded 3-prong outlet.
  • Check the outlet. Does anything work using that outlet?
  • Check that the circuit breaker is not tripped or that the fuse is not blown.
  • Interior lights on some models will turn off if the door is left open for more than 10 minutes. Close and reopen the door to check if the light comes back on.

If the refrigerator compartment light does come on but the refrigerator is not cooling, make sure the Cooling control is turned on.

Cleaning and caring for stainless steel surfaces

Wash surfaces with warm, soapy water using liquid detergent or an all-purpose cleaner and a nonabrasive sponge. Always rub evenly in the direction of the grain.

Rinse with clean water and dry with a soft, lint-free cloth.

Use a clean, dry towel to polish the surface in the direction of the grain until it shines.

IMPORTANT: To avoid damage to the finish, do not use soap-filled scouring pads, abrasive or harsh cleaners, any cleaning product containing chlorine bleach, steel-wool pads, gritty wash cloths or certain paper towels.

Why Choose Yale?

5-Year Warranty

on purchased replacement parts

$50 Store Credit

if we cannot repair your appliance

Flat Rate Repairs

from the New England Flat Rate Repair Guide

30-Day Warranty

on labor

In-Stock Parts

for every brand we service

Factory Trained

Professionals, CORI Certified

Yale Appliance is the largest independent appliance repair specialist in New England!

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“…we purchased our Thermadore double ovens in 2001…2006 we lost the main printed circuit board. This happened 1 month after the oven went off the 5 year warranty. Yale electric stepped up to the plate, contacted the manufacturer, and made sure we were not charged for the part.”

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