Washer Troubleshooting

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Front Load Washer not draining, not spinning out water

Is the Delicate or Hand Washables cycle selected?

Spin speeds can vary by the cycle that is selected. Your washer is designed so that in certain cycles, such as Delicate or Hand Washables cycles, the spin speeds are slower. In these cycles, more water is retained in the load at the end of the cycle to keep delicate fabrics from shrinking and wrinkling. Select the appropriate cycle based on the fabric being washed.

Was an Extra Low, Low or No Spin option selected?

Select the highest spin speed for the fabric being washed. If extra low spin or no spin was selected, the washer may not remove enough water from the load.

Were you washing one bulky item, such as a rug or large blanket?

Consider adding more items to help balance the load during spin. Select Drain/Spin or Spin Only cycle and restart the washer. Your washer is designed to detect an unbalanced load and automatically lower the spin speed. Unbalanced conditions are more likely to occur with a single, bulky item.

Are excessive suds present?

Use only HE High Efficiency detergent. Using non-HE detergent or more than the manufacturer’s recommended amount of detergent can cause excessive suds. The excess suds can cause the washer to run at a reduced spin speed, which will result in very wet loads.

Is the drain hose kinked or is the drain clogged?

Make sure the drain hose is not kinked. Straighten the hose for adequate water flow. Remove any blockage from the drainpipe or utility sink. Use the U-shaped drain hose form on the drain hose, and secure the drain hose. See the Installation Instructions for details.

Empty pockets before washing.

Small items like coins can travel to the pump and reduce the ability to remove water. Service may be required. Always empty pockets.

Is the end of the drain hose more than 96″ (244 cm) above the floor?

The drainpipe (standpipe) height requirements are 96″ (244 cm) maximum and 30″ (76.2 cm) minimum. Your washer will not be able to adequately pump the water out of the washer if the drainpipe (standpipe) exceeds 96″ (244 cm). In this case, the water may flow back into the washer. See the Installation Instructions for details.

Why is HE High Efficiency detergent the only type of detergent to use in my washer?

HE High Efficiency detergent is specially formulated to work with low-water wash systems. Your washer uses less water than traditional machines. With less water, the wash action can create too much sudsing when regular detergent is used. With HE detergent, there will be significantly fewer suds produced. HE detergent provides the right amount of suds for the best performance in high-efficiency washers.

Use the correct amount of HE detergent based on load size. Most liquid detergents are now concentrated and are labeled 2x or higher. This means only a small amount is needed for good cleaning. Follow the instructions on the detergent packaging.

HE detergent can be purchased at larger chain grocery stores and other retailers. HE detergent is available in liquid, powdered and fragrance-free formulas. Look for the HE symbol on the box or bottle. Tablet HE detergents are not recommended because they do not dissolve well in washer dispensers.

Front Load Washer will not start

Do not use an extension cord.

Check to see if a household circuit breaker or Ground Fault Circuit Interrupter (GFCI) outlet has tripped. If so, reset the circuit breaker or Ground Fault Circuit Interrupter. If the washer is on a fuse box, check to see if a fuse has blown and replace it, if necessary. If the problem continues to occur, call an electrician

The washer pauses for about 2 minutes during certain cycles. Allow the cycle to continue. Some cycles feature periods of tumbling and soak.

The door must be completely closed for the washer to operate. The door may look closed, but may not be latched. Open the door and close firmly.

Front Load Washer vibration

When the washer is not on a pedestal, all four washer feet need to be in firm contact with the floor. Try to rock the washer diagonally, from corner to corner, with your hands; adjust the feet if the washer teeters. The lock nuts on all four of the feet should be tightened against the washer cabinet.

How does Affresh washer cleaner eliminate odors

Affresh washer cleaner has oxygenated cleaning power that quickly and effectively penetrates, dissolves and removes residual dirt and detergent. Unlike many products currently on the market, AffreshTM tablets penetrate hard-to-reach areas to lift away the film and residue that cause odor. The oxygenated bubbling action helps to lift and remove the residue which builds over time in HE washers. It is safe for both washers and septic systems.

Top Load Washer not draining, not spinning out water

Is the drain hose kinked, or is the drain clogged?

Make sure that the drain hose is not kinked or clogged. Straighten the hose for adequate water flow. Remove any blockage from the drain hose, drainpipe or utility sink. Use the U-shaped drain hose form on the drain hose, and secure the drain hose. See the Installation Instructions for further details.

Is the end of the drain hose more than 96″ (244 cm) above the floor?

The drainpipe (standpipe) height requirements are 96″ (244 cm) maximum and 39″ (99 cm) minimum. Your washer will not be able to adequately pump the water out of the washer if the drainpipe (standpipe) exceeds 96″ (244 cm). In this case, the water may flow back into the washer. See the Installation Instructions for details.

Was a Delicates or Gentle cycle or Low Spin speed selected?

Gentle cycles, such as Delicates or Gentle and Hand Washables, use slow spins to keep fabrics from stretching and wrinkling. Slow spinning also leaves more water in the load. To remove more water, select a cycle that uses high spin speeds. A cycle or fabric selection such as Super Wash or Heavy Duty has higher spin speeds and will leave less water in loads.

Were you washing a large load?

The wash load must be balanced and not tightly packed. Large or unbalanced loads can cause reduced spin speed and wet clothes at the end of the cycle.

Do you see suds with the problem?

High amounts of detergent can create too many suds. In some cases, the suds can stop the washer from pumping out water and spinning. Always measure detergent and follow the manufacturer’s directions for the amount to use. If you have very soft water, use less detergent.

Is the lid open?

If the lid is lifted during a cycle, the machine will stop. To continue the cycle, close the lid and make sure that the timer knob is pulled out. The lid must be closed during operation for the washer to fill with water, and then to wash, drain, rinse and spin.

Top Load Washer will not fill or start

Plug power cord into a grounded 3-prong outlet.

Do not use an extension cord.

Check to see if a household circuit breaker or Ground Fault Circuit Interrupt (GFCI) outlet has tripped. If so, reset the circuit breaker or Ground Fault Circuit Interrupt. If the washer is on a fuse box, check to see if a fuse has blown and replace it, if necessary. If the problem continues, call an electrician.

Turn on the water. Check the household faucets to see if the hot and/or cold water is shut off. If so, completely open them for proper fill.

  • NOTE: Both hot and cold water must be connected to the washer and turned on. The washer will not properly operate with only one incoming source of water.

Straighten the hoses.

Turn off the water and remove the inlet hoses from the washer. Remove any accumulated film or particles from the water inlet valve screens. Reinstall the hoses, turn on water and check for leaks.

Some cycles use short soaks (no wash action) to improve fabric care. The wash action turns on and off throughout the wash. The washer may pause for up to 3 minutes during certain cycles. Allow the cycle to continue.

Make sure the timer knob pointer is lined up with a cycle selection and the knob is pulled out. The washer may not start if the pointer is too close to an Off position. Push in the timer knob. Slightly move the timer knob clockwise, and then pull out the knob. The washer will not start if the timer is not in the correct position.

Pull out the knob to start the washer. If the lid was opened after the cycle started, the lid may have pushed in the knob. Make sure the knob is pulled out.

Your previous washer may have filled and washed with the lid open. Newer washers will not fill or wash with the lid open. The lid must be closed for the washer to fill with water, wash, drain, rinse and spin the load. Close the washer lid before starting the washer.

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